Contact and grievances
Last updated 2 November 2026
For questions about Ornavie, write to us or call. For a complaint about the service, content made with Ornavie or your personal data, write to us at the address below.
Ornavie
- Legal name
- Ornavie
- Registered office
- 39, Road Number 3, Ram Das Bhatta, Bistupur, Jamshedpur, Jharkhand 831001
- support@ornavie.in
- Phone
- +91 87896 45990
- Mobile
- +91 87896 45990
- Hours
- Monday to Saturday, 10 am to 6 pm IST
- Sales
- hello@ornavie.in, or Contact sales at the top of any page
How a complaint is handled
Tell us who you are, how to reach you, what the complaint is about (with a link or a screenshot where you can) and what you would like us to do.
| Complaint | We acknowledge it | We resolve it |
|---|---|---|
| Content that shows a person in a sexual act or conduct, nudity, or a morphed or impersonated image of them | At once | Removed or disabled within 2 hours |
| A request to remove other unlawful content made or published with Ornavie | Within 24 hours | Acted on within 36 hours |
| Any other complaint about content | Within 24 hours | Within 7 days |
| The service, credits, a payment or a refund | Within 48 hours | Within one month |
| Your personal data | Within 48 hours | Within one month |
Each complaint gets a reference number, and we send you a copy of the complaint as we recorded it. We tell you what we decided and why.
If your complaint is not resolved
- Consumers can call the National Consumer Helpline on 1915 or use consumerhelpline.gov.in, and file a case with a consumer commission at e-daakhil.nic.in.
- Personal data: after using our grievance process, you can complain to the Data Protection Board of India once the Digital Personal Data Protection Act's rights come into force on 13 May 2027.
- Content decisions: if you disagree with our Grievance Officer's decision about content, you can appeal to the Grievance Appellate Committee at gac.gov.in within 30 days.