Cancellation and refunds

Last updated 2 November 2026

Ornavie is paid for with credits. This page explains what happens to credits when a job does not complete, when paid credits are refunded and how to ask.

Credits for each job

• The cost of a job is shown before you start it.
• When a job starts, its credits are held. When it ends, you are charged the actual cost of the work done and the rest of the hold is released to your balance.
• If a job fails before any work is done, nothing is charged.
• If a photograph does not show your piece correctly, write to us with the job: where the mistake was ours, we return the credits.

Cancelling

You can stop using Ornavie at any time and ask us to close your account. There is no subscription to cancel and no cancellation fee.

Refunds of paid credits

• Credits you paid for and have not used can be refunded if you ask within 7 days of paying.
• The 10 credits included with your first workspace are free and cannot be exchanged for money.
• If we close your account for a reason other than a breach of the terms, we refund all unused paid credits.

How to ask, and how long it takes

Write to support@ornavie.in with your organisation's name and the payment. We acknowledge your request within 48 hours and decide within 7 days. An approved refund is paid to the original payment method within 7 working days of the decision.

If you are not satisfied, you can raise a complaint with our Grievance Officer as described on the contact and grievances page.